Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website, products, and services offered by The Burning Thread (“we,” “our,” or “us”). By accessing our website, placing an order, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our services.

Definitions

“Services” refers to all products, content, features, and functionality offered through our website and related platforms. “User,” “you,” or “your” refers to any individual who accesses or uses our Services. “Products” refers to any items, materials, or goods offered for sale on our website, including those made from recycled cigarette filter fibers. “Website” refers to theburningthread.com and all associated pages and subdomains.

Eligibility

By using our Services, you represent and warrant that you are at least 18 years of age or are accessing the Services under the supervision of a parent or legal guardian. If you are under 18, you may only use the Services with the involvement and consent of a parent or guardian. By agreeing to these Terms, you represent that you have the legal capacity to enter into a binding agreement.

Account Registration

Certain features of our Services may require you to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect unauthorized use of your account, you must notify us immediately through our contact page. We reserve the right to suspend or terminate accounts that violate these Terms or are involved in fraudulent or unauthorized activities.

Products & Orders

All product descriptions, images, and specifications on our website are provided for general information purposes. While we strive for accuracy, we do not guarantee that product descriptions or other content is entirely error-free. We reserve the right to correct any errors and to change or update information at any time without prior notice.

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud. An order confirmation does not guarantee final delivery — it only confirms receipt of your order. A binding contract is formed only when the product has been dispatched.

We retain the right to limit quantities per user, per order, or per household at our sole discretion. Promotional offers and discounts are subject to specific terms and may be modified or withdrawn at any time.

Pricing & Payment

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been confirmed and paid for. Payment must be made in full at the time of order placement through the available payment methods on our website. For detailed payment terms, please refer to our Payment Terms.

Shipping & Delivery

Shipping timelines and charges are subject to our Shipping Policy. We make every effort to deliver within estimated timelines, but delays may occur due to factors beyond our control including courier disruptions, weather, or natural calamities. The Burning Thread shall not be held liable for delays caused by third-party logistics providers. Risk of loss and title for items purchased pass to you upon delivery of the item to the shipping carrier.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Returns Policy. By purchasing from us, you acknowledge and agree to the terms outlined in that policy. We encourage you to review it before completing your purchase. Refunds, if approved, will be processed using the original payment method within the timeframe specified in the Refund Policy.

Intellectual Property

All content on our website — including but not limited to text, graphics, logos, images, product designs, icons, audio clips, digital downloads, data compilations, and software — is the property of The Burning Thread or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any materials from our website without our prior written consent. Any unauthorized use of our intellectual property may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

User Conduct

When using our Services, you agree not to engage in any of the following activities: using the website for any unlawful purpose or in violation of any applicable laws; submitting false, misleading, or fraudulent information; impersonating any person or entity or misrepresenting your affiliation; interfering with or disrupting the website’s operation, servers, or networks; attempting to gain unauthorized access to any part of the Services or any systems or networks connected to the Services; using automated tools, bots, or scrapers to access or collect data from the website; posting or transmitting any content that is harmful, threatening, abusive, defamatory, or otherwise objectionable; or reselling, redistributing, or commercially exploiting our products or services without authorization.

User-Generated Content

If you submit reviews, feedback, testimonials, images, or any other content to our website or social media channels, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content worldwide in any media. You represent and warrant that you own or control all rights to the content you submit and that the content is accurate and not harmful to any third party.

We reserve the right to remove, edit, or refuse to display any user-generated content at our sole discretion without providing a reason.

Privacy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to the collection and use of your information as described in the Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, The Burning Thread and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of (or inability to access or use) the Services; any conduct or content of any third party on the Services; any content obtained from the Services; or unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all claims arising out of or relating to the use of our Services exceed the amount paid by you to The Burning Thread during the twelve (12) months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless The Burning Thread and its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, actions, demands, liabilities, and settlements including legal fees arising from your violation of these Terms; your use of the Services; your violation of any rights of another party, including intellectual property rights; or any content you submit, post, or transmit through the Services.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by The Burning Thread. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that The Burning Thread shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such third-party websites or services.

Disclaimers

Our Services are provided on an “AS IS” and “AS AVAILABLE” basis. The Burning Thread makes no warranties, expressed or implied, and hereby disclaims all warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will function uninterrupted, secure, or error-free, that defects will be corrected, or that the Services or the server that makes it available are free of viruses or other harmful components.

No advice or information, whether oral or written, obtained by you from The Burning Thread or through the Services shall create any warranty not expressly stated in these Terms.

Force Majeure

The Burning Thread shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Termination

We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including without limitation if you breach the Terms. Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good faith negotiation. If negotiation fails, the dispute shall be subject to the exclusive jurisdiction of the courts in Gujarat, India.

You agree that any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the intent of the original provision.

Waiver

The failure of The Burning Thread to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by The Burning Thread. The waiver of any right or provision shall apply only to that specific instance and shall not constitute a continuing waiver.

Entire Agreement

These Terms, together with our Privacy Policy, Payment Terms, Shipping Policy, and Refund & Returns Policy, constitute the entire agreement between you and The Burning Thread regarding the use of our Services. These Terms supersede any prior agreements, understandings, negotiations, and discussions, whether oral or written, between you and The Burning Thread.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide notice prior to any new terms taking effect, such as posting a notice on our website. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.

Contact Us

If you have any questions about these Terms, please reach out through the following channels:

Company: The Burning Thread

Website: theburningthread.com

Legal Inquiries: theburningthread.com/contact

Address: Gujarat, India